Variable Details:

Source:

Venkatesh, Viswanath, Xiaojun Zhang, and Tracy A. Sykes (2011), "“Doctors Do Too Little Technology”: A Longitudinal Field Study of an Electronic Healthcare System Implementation", Information Systems Research, 22, 523–546.
[Endnote]


Variable



Definition:

  • The extent to which the patient perceives that each healthcare professional has spent suf?cient time with the patient.


Item(s):

  • The doctor spent plenty of time with me.
  • The doctor was never rushed when treating me.
  • I always felt that the doctor was spending enough time with me.
  • The nurse spent plenty of time with me. The nurse was never rushed when treating me.
  • I always felt that the nurse was spending enough time with me.
  • The administrative personnel spent plenty of time with me.
  • The administrative personnel were never rushed when talking to me.
  • I always felt that the administrative personnel were spending enough time with me.


Citations:

  • Hays, R. D., A. R. Davies, and J. E. Ware (1987) , "Scoring the Medical Outcomes Study Patient Satisfaction Questionnaire: PSQ III. ", Santa Monica, CA., Rand Corporation.