Variable Details:

Source:

Venkatesh, Viswanath, Xiaojun Zhang, and Tracy A. Sykes (2011), "“Doctors Do Too Little Technology”: A Longitudinal Field Study of an Electronic Healthcare System Implementation", Information Systems Research, 22, 523–546.
[Endnote]


Variable



Definition:

  • The patient’s assessment of each healthcare professional’s competence in handling speci?c aspects of care and administrative handling.


Item(s):

  • The doctor was careful to check everything.
  • The doctor knew the latest medical developments.
  • I have complete faith in the ability of the doctor.
  • I have full faith in the diagnosis of the doctor.
  • The nurse was careful to check everything.
  • The nurse knew the latest medical developments.
  • I have complete faith in the ability of the nurse.
  • I have full faith in the advice the nurse gives me.
  • The administrative personnel were thorough.
  • The administrative personnel understood all aspects of my insurance.
  • I have complete faith in the billing procedures.
  • I have full faith in the accuracy of my bill.


Citations:

  • Hays, R. D., A. R. Davies, and J. E. Ware (1987) , "Scoring the Medical Outcomes Study Patient Satisfaction Questionnaire: PSQ III. ", Santa Monica, CA., Rand Corporation.