Variable Details:

Source:

Klein, David (1999), "Autonomic Feedback in Stressful Environments: How do Individual Differences in Autonomic Feedback Relate to Burnout, Job Performance, and Job Attitudes in Salespeople?", Journal of Applied Psychology, 84, 911-924.
[Endnote]


Variable



Definition:

  • Refers to how poorly a person is coping with job stress over the long-term, reflecting both the amount of stress that person can handle and the effectiveness of his or her coping style.


Item(s):



Citations:

  • Singh, J (1994), "Behavioral and psychological consequences of boundary spanning burnout for customer service representatives", Journal of Marketing Research, 31, 558-569. [Endnote]
  • Bacharach, S (1991), "Work-home conflict amoung home nurses and engineers: Mediating the impact of role stress on burnout and satisfaction of work ", Journal of Organizational Behavior, 12, 39-53. [Endnote]
  • Maslach, C. (1981), "The measurement of experienced burnout", Journal of Occupational Behaviour , 99-113. [Endnote]