Variable Details:

Source:

Goo, Jahyun, Rajiv Kishore, and H.R. Rao (2009), "The role of service level agreements in relational management of information technology outsourcing: an empirical study", MIS Quarterly, 33, 119-145.
[Endnote]


Variable



Definition:

  • Tactical measurements for calculating and reckoning of service performance as well as success metrics derived from the SR’s strategic plan.


Item(s):



Citations: