Qiu, Lingyun, and Izak Bensabat (2009), "Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems", Journal of management Information Systems, 25, 145-181.
- Participant's trusting beliefs toward the product recommendation agent (PRA).
The agent was competent in recommending digital cameras.
Overall, the agent was capable of providing suitable digital camera recommendations.
In general, the agent was very knowledgeable about digital cameras.
I believe that the agent's dealings with me were in my best interest.
The agent's dealings with me felt like that it would do its best to help me.
The agent's dealings with me felt like that it was interested in my well-being, not someone else's.
I believe the agent's recommendations to me were truthful.
I would characterize the agent's dealings with me as honest.
The agent appeared to be unbiased.
The agent performed its role of recommending digital cameras very effectively.
- Wang, Weiquan, and Izak Benbasat (2007), "Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs", Journal of management Information Systems, 23, 217-246. [Endnote]
- McKnight, D. Harrison, Vivek Choudhury, and Charles Kacmar (2002), "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology", Information Systems Research, 13, 334-359. [Endnote]