Sussman, Stephanie Watts , and Wendy Schneier Siegal (2003), "Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption", Information Systems Research, 14, 47-65.
- Perceived usefulness of received knowledge.
The information in this e-mail is: valuable - worthless.
The information in this e-mail is: informative - uninformative.
The information in this e-mail is: helpful - harmful.
- Bailey, J. E., and S. W. Pearson (1983), "Development of a Tool for Measuring and Analyzing Computer User Satisfaction.", Management Science, 29, 530-545. [Endnote]