Lilien, Gary L., Arvind Rangaswamy, and Gerrit H. Van Bruggen (2004), "DSS Effectiveness in Marketing Resource Allocation Decisions: Reality vs. Perception", Information Systems Research, 15, 216-235.
- The degree to which the subject believes that using a decision support system would enhance his or her performance.
It enabled us to make decisions more quickly.
It increased our productivity.
It improved our performance.