Variable Details:

Source:

Parthasarathy, Madhavan, and Anol Bhattacherjee (1998), "Understanding Post-Adoption Behavior in the Context of Online Services", Information Systems Research, 9, 362-379.
[Endnote]


Variable



Definition:

  • Whether service discontinuers belonged to the replacement or disenchantment category.


Item(s):

  • I decided to discontinue this service and to subscribe to another service that was superior, even though I was not particularly dissatisfied with this service.
  • I was dissatisfied with this service and have not yet subscribed to another.
  • I was dissatisfied with the service, began to look for others, and found the one I now subscribe to.


Citations: