Malhotra, Arvind, Omar A. El Sawy, and Sanjay Gosain (2005), "Absorptive capacity configurations in supply chains: gearing for partner-enabled market knowledge creation", MIS Quarterly, 29, 145-187.
- Use of IT-based systems by an enterprise to store and retrieve information related to previous exchanges with its supply chain partners.
What percentage of transactional activities that took place in your previous exchanges with partner company and other similar partners are stored using information systems.
What percentage of performance outcomes of previous exchanges with partner company and other similar partners are stored using information systems.
What is your company's level of utilization of information systems to search and retrieve a required piece of information about past experiences with partner company and other similar partners.
- Stein, Eric W., and Vladimir Zwass (1995), "Actualizing Organizational Memory with Information Systems", Information Systems Research, 6, 85-117. [Endnote]