Variable Details:

Source:

Davis, Fred D. (1989), "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology", MIS Quarterly, 13, 318-340.
[Endnote]


Variable



Definition:

  • The degree to which a person believes that using a particular system would be free of effort.


Item(s):

  • I often become confused when I use the electronic mail system.
  • I make errors frequently when using electronic mail.
  • Interacting with the electronic mail system is often frustrating.
  • I need to consult the user manual often when using electronic mail.
  • Interacting with the electronic mail system requires a lot of my mental effort.
  • I find it easy to get the electronic mail system to do what I want it to do.
  • The electronic mail system often behaves in unexpected ways.
  • I find it cumbersome to use the electronic mail system.
  • My interaction with the electronic mail system is easy for me to understand.
  • It is easy for me to remember how to perform tasks using the electronic mail.
  • The electronic mail system provides helpful guidance in performing tasks.
  • Overall, I find the electronic mail system easy to use.
  • I find it easy to recover from errors encountered while using electronic mail.
  • The electronic mail system is rigid and inflexible to interact with.


Citations:

  • Davis, F.D. (1986), "A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results". [Endnote]
  • Pfeffer , J (1982), "Organizations and Organization Theory ", Pitman. [Endnote]
  • Schein , E.H. (1980), "Organizational Psychology ".
  • Vroom, V.H. (1964), "Work and Motivation".